Terms of Service
RentShield
Operated by Astor Stack Technologies (Pty) Ltd
Effective date: 6 July 2026
Last updated: 6 July 2026
1. About RentShield
RentShield is a property management and tenant onboarding platform for Nigerian landlords, property agencies, diaspora property owners, and rental agents. It is operated by Astor Stack Technologies (Pty) Ltd, a company registered in South Africa (the "Company", "we", "us", or "our").
The platform is accessible at rentshield.ng and its associated subdomains and services.
By creating an account or using RentShield, you agree to these Terms of Service. If you do not agree, do not use the platform.
2. Who can use RentShield
You may use RentShield if you are:
- A landlord or property owner seeking to manage tenant onboarding and property administration
- A property agency or estate manager managing units on behalf of property owners
- A prospective tenant submitting a rental application or viewing request
- An approved tenant managing your tenancy through the tenant portal
You must be at least 18 years of age to use RentShield. By using the platform, you confirm that you are 18 or older.
3. Landlord and agency accounts
3.1 Account registration
To use RentShield as a landlord or agent, you must create an account and provide accurate information about yourself and your organisation. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
3.2 Organisation responsibility
Each RentShield account is associated with an organisation. The organisation owner is responsible for all activity carried out by members of that organisation, including agents and managers added to the account.
3.3 Accurate property information
You are responsible for ensuring that all property and unit information you list on RentShield is accurate, up to date, and not misleading. You must not list properties that you do not own or have authority to manage.
3.4 Tenancy agreements
RentShield generates tenancy agreement templates based on information you provide. These templates are provided as a convenience and do not constitute legal advice. You are responsible for ensuring that any tenancy agreement generated through RentShield is appropriate for your specific circumstances. We recommend that you seek independent legal advice before relying on any agreement for a high-value or complex tenancy.
3.5 Fair treatment of applicants
You must not use RentShield to discriminate against applicants on the grounds of gender, religion, ethnicity, disability, or any other protected characteristic under Nigerian law. RentShield provides identity verification and document checking tools. The decision to approve or reject any application is yours alone.
4. Tenant and applicant terms
4.1 Accurate information
When you submit a rental application through RentShield, you confirm that all information you provide is true, accurate, and complete. Providing false or misleading information, including false identity documents or NIN numbers, may result in immediate rejection of your application and may constitute a criminal offence under Nigerian law.
4.2 Identity verification
By submitting an application, you consent to your NIN number and selfie photograph being submitted to Prembly for identity verification. Prembly will match your selfie against your NIN record and return a verification result to the landlord. You understand that this verification is a condition of the application process.
4.3 Occupant declaration
When you complete the occupant register, you confirm that the persons you have listed are the only persons who will reside in the unit. Adding unauthorised long-term occupants (defined as 14 or more consecutive nights) without written landlord approval is a breach of the tenancy agreement.
4.4 Agreement signing
By typing your full name and ticking the acceptance checkbox on the agreement signing page, you confirm that you have read and understood the full tenancy agreement and agree to be bound by its terms. Your typed name, IP address, timestamp, and browser information are recorded as evidence of your signature.
4.5 Move-in condition report
By acknowledging the move-in condition report, you confirm that you have reviewed the reported condition of the property and agree that it accurately represents the state of the property at the time of handover, subject to any dispute notes you have submitted.
5. Payments
5.1 Payment processing
Payments on RentShield are processed by Paystack (for Nigerian naira transactions) and Stripe (for international transactions). RentShield does not hold your funds. Money paid through RentShield goes directly to the landlord's connected bank account via Paystack's subaccount system.
5.2 Landlord bank account connection
Landlords who wish to receive tenant payments through RentShield must connect a Nigerian bank account on the Settings page. RentShield creates a Paystack subaccount linked to your bank account. You are responsible for ensuring that the bank account details you provide are accurate. RentShield is not responsible for payments made to an incorrect account as a result of inaccurate details you have provided.
5.3 Refunds and disputes
Rent and deposit payment disputes are between the landlord and tenant. RentShield provides the payment infrastructure and records but is not a party to the financial transaction. Disputes about deposit deductions must be resolved through the deposit settlement process in RentShield. RentShield does not process refunds on behalf of landlords.
5.4 Platform fees
RentShield currently charges no platform fee on tenant payments. Future pricing for the SaaS platform will be communicated with reasonable notice before taking effect.
6. Property condition and maintenance
6.1 Move-in condition reports
Landlords are responsible for creating an accurate move-in condition report before handing over keys. The report must reflect the actual condition of the property and must not misrepresent the state of fittings, fixtures, or the property generally.
6.2 Deposit deductions
Any deposit deductions at the end of a tenancy must be supported by photographic evidence comparing the move-in and move-out condition of the property. Deductions for normal wear and tear are not permitted. Deductions must fall within the pre-defined categories provided by RentShield.
6.3 Maintenance requests
Tenants must report faults and defects through the RentShield maintenance system within 7 days of first noticing the issue. Failure to report a fault promptly, resulting in worsening of the damage, may transfer liability for the additional damage to the tenant, as specified in the tenancy agreement.
7. Prohibited conduct
You must not use RentShield to:
- Provide false or misleading personal or property information
- Submit fraudulent identity documents
- Impersonate another person
- List properties you do not own or have authority to manage
- Discriminate unlawfully against applicants or tenants
- Harass, threaten, or abuse other users of the platform
- Attempt to gain unauthorised access to other accounts or data
- Use the platform for any purpose that is unlawful under Nigerian or South African law
- Reverse engineer, scrape, or copy any part of the platform
Violation of these terms may result in immediate suspension or termination of your account and may be reported to relevant authorities.
8. Intellectual property
All content, design, code, and features of RentShield are owned by Astor Stack Technologies (Pty) Ltd or its licensors. You may not copy, reproduce, distribute, or create derivative works from any part of RentShield without our written permission.
Tenancy agreement templates generated by RentShield are provided for your use in managing your own tenancies. They may not be resold or redistributed.
9. Limitation of liability
RentShield is a software platform. We are not a property agent, legal adviser, financial adviser, or party to any tenancy agreement.
To the maximum extent permitted by applicable law:
- We are not responsible for the accuracy or completeness of information provided by landlords, agents, or tenants
- We are not responsible for the outcome of any tenancy, rental dispute, or deposit deduction
- We are not responsible for any loss or damage arising from your use of or inability to use the platform
- We are not responsible for the conduct of any landlord, agent, or tenant using the platform
- Our total liability for any claim arising from your use of RentShield is limited to the amount you have paid us in the 12 months preceding the claim
Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.
10. Availability and changes
We aim to keep RentShield available at all times but do not guarantee uninterrupted access. We may carry out maintenance, updates, or changes to the platform at any time. We will endeavour to give reasonable notice of significant changes that affect your use of the platform.
We reserve the right to change these Terms of Service at any time. We will notify you of material changes by email. Continued use of RentShield after changes are published constitutes acceptance of the updated terms.
11. Termination
11.1 By you
You may close your account at any time by contacting hello@rentshield.ng. Closing your account does not delete data that we are required to retain under our data retention policy or applicable law.
11.2 By us
We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or if we are required to do so by law. We will give you reasonable notice unless the circumstances require immediate action.
12. Governing law and disputes
These Terms of Service are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from your use of RentShield that cannot be resolved through direct communication will be subject to the jurisdiction of the courts of Nigeria.
If you are a South African user or a diaspora landlord using RentShield from outside Nigeria, Nigerian law still applies to your use of the platform with respect to Nigerian property management activities.
13. Contact us
For any questions about these Terms of Service:
Email: hello@rentshield.ng
Privacy matters: privacy@rentshield.ng
Platform: rentshield.ng